Friday, October 31, 2014

Bad Review Cat Boarding in Petsmore


Tadi baru lepas cerita keseronokan boarding di Kitten Cottage. Ada kisah kenapa saya boarding situ. Alkisahnya first time saya nak boarding cat ni.. Kebetulan masa tu masuk Petsmore di Festival City Mall. Rupanya member cardholders dapat free boarding 2 night every year. Apa lagi, kebetulan nak ke JB masa tu, saya pun try la kat sini.. Kalau ikutkan harga boarding di sini ialah rm36.10.. ada seposen ye. tak faham aku..

Tempat boarding ada 2 je. Satu di Wangsa Melawati and lagi satu saya tak ingat.. hehehe

Maka tiba la hari boarding.. Mujur saya standby bawak toys Mimi takut dia boring. Dekat Kitten Cottage saya tak bawak pape sebab sana dah sedia selimut, toys, scratcher n play time. Hurm, masa survey aritu tak banyak anjing. Masa check in banyak pulak anjing. semuanya bising2. Saya risau la Mimi stress

kain tu mujur la ada dalam carrier Mimi. Kalau tak dia provide jamban je okay!!

bila nak pick up Mimi tu saya syukur Mimi still ada. Yang paling saya marah, masa nak pick up dia boleh tanya saya mana satu Mimi.. rasa nak tampo je kat situ.. hoiii kalau macam tu siap2 boleh mengaku kucing dia tau tak.. dah la dengan takde label nama Mimi.. Time ni saya bawa wet food sebab Mimi memilih makanan lagi. Say atanya dia makanan Mimi habis everyday atau tak pun dia tak reti jawab. Nampak sangat tak observe pet kat situ. Geram betul saya

Insiden kedua bila kami nak balik raya Haji. Kali ni suami pulak jadi member. heehhe.. walaupun menyampah dah, saya tetap hantar. Pasrah... Kali ni pulak, saya tak dapat ambil Mimi on time. Pagi tu saya call, kalau nak extend satu malam lagi boleh tak. dia kata fully booked dah.. so saya terpaksa la balik jugak before kedai tutup

Malang nasib saya bila jam teruk gila raya Haji aritu. Memang tak sempat sampai KL la before 10pm. Terpaksa call semula lagi, and kali ni dia kata boleh je extend. Hampeh betulll. Menyirap je rasa tau. Maka kena la tambah rm36.10 tu...

Bila esoknya husband saya pick up, dia boleh tanya lagi Mimi yang mana walhal kat situ semua anjing. Bengong betul..

Dah la servis check in lembab gila.. Sangat lembab walau banyak staf. Lepastu tak cek pun kucing kau dah vaksin ke belum. Tak hadap pun buku Medical Mimi tu..

haihhh kesimpulan di sini hantar meow kat sini bila free je.. hahhaha.


2 comments:

  1. Petsmore Wangsa Melawati.
    Not recommended shop for buying any pets here.

    I bought a cat on the 17/9/2016 (Saturday) for RM6,061.00. Additional RM600.00 for the accesories and needed. Full payment on the 18/09/2016 (Sunday).Petsmore Wangsa Melawati promises that their cat all are in good condition/healthy/disease free.

    After i made a full payment, i straight away bring the cat to Vet for full body checkup. I was shocked!!!. My cat have a active fungus. The doctor also gave a medical report for that cat and a medicine. Cost me around RM30. After that i go back to the shop bring along the cat with the medical report given by the doctor. The Petsmore Wangsa Melawati's Manager told me that she will bring our cat to their panel doctor on the Monday (19/09/2016) because they must diagnose with their own panel doctor.

    Tuesday (20/09/2016)
    I contact Petsmore Wangsa Melawati to ask about my cat status. They said everything in order. My cat in good care and in medical treatment.

    Saturday (23/09/2016)
    I go to the shop. Just hope i can bring back our cat. Because since i bought it, i dont have any chance to take care of that cat. Not even close as a owner.

    But ive been told that
    i) My cat fungus not yet cured.
    ii) The fungus already spread to another spot. Already have 2 spot.
    iii) Petsmore Wangsa Melawati did not bring my cat to their panel doctor yet while im leave my cat with them. They just try to take care by themselves.

    WHAT THE HECK!!! We try to be patient at this time! Where are their promises before.

    We seek them bring our cat to their panel doctor since the cat still not fully cured. Once again Petsmore Wangsa Melawati promises that they will bring my cat to panel doctor on coming working weeks.

    29/09/2016 Thursday.
    I been told that my cat show a progressively cure. and my cat in a good condition. But still they did not bring my cat to their panel doctor. They just try to take care by themselves again. And once again they promised to me they will bring my cat to their panel doctor. Ridiculouss!!!!

    30/09/2016 Friday.
    I ask Petsmore about my cat status. They told me that if they have free time, they will bring my cat to their panel doctor. Ridiculouss!!!! Im your customer...My cat was with you!!Where is your responsible towards me and towards the cat. Ive already lost my patience.

    1/10/2016 Saturday
    4.45pm - I ask again about may cat status. Too SAD.NEVER PROACTIVE!! They just bring to their panel doctor after got my message.... CANNOT BE TOLERATE!!NO RESPONSIBILTY.. very CONTRADICT with PETSMORE OBJECTIVE and MISSION at ALL.

    9/10/2016 (Sunday)
    I was VERY-VERY SHOCKED TODAY. SAD.ANGRY. )(&*^&*%&^$%$%#$#

    I call Petsmore Wangsa Melawati.
    i) My cat just sent to another vet today which im not been told before.
    ii) My cat already show a symptom not good condition - dont want to eat. eat-vomit.flu.ringworm - still not have any progress to be cure.

    Already almost a month since i make a full payment bought that cat. And yet, im not any second get the chance to hold the cat like im not the owner.

    Today i just come to request full refund because already too much time.gas.fuel.travelling from my place to that shop. But ive been told cannot be refund!!!!!!

    Beware guys...please thinks million times before you wanna buy any pets or goods from PETSMORE or sent boarding/grooming to them... They do not treat u guys seriously as well as your pets... Please re-think again!!!!!!!! DONT REGRET LATER ON!!!

    BM version will coming later.

    ReplyDelete
    Replies
    1. Wah.. that is really tragic story. I am sorry about that. But we can see the pets is not happy. They have been caged maybe for few years till being adopted. I am very sad fot u and the pets there. Can we bring this story somewhere for judgement? How about if being reported to hal ehwal pengguna etc? This is really not fair for the buyer. How can they keep promising going to panel doctor but taking care by themselves.

      I only board there once only. After bad experience, its better to go other pet hotel with same price but better service

      Delete

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